Refund Policy
Refund Policy
Doctors' Weight Loss & Medical Spa
Effective Date: 05/25/2025
At Doctors' Weight Loss & Medical Spa, we are committed to providing exceptional medical weightloss and aesthetic services. This refund policy outlines our practices regarding refunds andcancellations for our various services.
General Refund Policy
Medical Weight Loss Programs
Initial Consultation Fees:
Initial consultation fees are non-refundable once the appointment has been completed
If you cancel your initial consultation with at least 24 hours notice, you may reschedule withoutpenalty
No-show appointments forfeit the consultation fee
Weekly Medication Programs:
We operate on a pay-as-you-go weekly basis with no long-term contracts
No refunds on medications that have been dispensed and taken from the premises
Medications are prescription items and subject to controlled substance regulations
GLP-1 Weight Management Injections:
No refunds on administered injections or injection supplies that have left our facility
Home injection kits are non-refundable once patient education has been provided
Body Contouring Services
Radiofrequency Body Sculpting:
Single treatments are non-refundable once performed
Package deals: No refunds after 24 hours of purchase
No refunds after service performed
Transfers to other services may be available at management discretion
Radiofrequency Microneedling:
Non-refundable once treatment has been performed
Pre-treatment consultation fees are non-refundable
Package refunds available only within 24 hours of purchase and before any services performed
Skin Rejuvenation Services
Facial Treatments:
Individual treatments are non-refundable once performed
Package deals may be refunded only within 24 hours of purchase and before any servicesperformed
Products purchased in conjunction with treatments are non-refundable
Medical-Grade Skincare Products:
No refunds on skincare products once purchased
No returns on any products due to health and safety regulations
Custom-mixed or special-order products are final sale
Exceptional Circumstances
Medical Contraindications
If our medical team determines you are not a suitable candidate for a purchased service due to:
Unexpected medical conditions discovered during evaluation
Drug interactions or contraindications
Safety concerns identified by our physicians
We will provide:
Full refund of unused services
Credit toward alternative appropriate treatments
Transfer to different treatment modalities when medically appropriate
Service Quality Issues
If you experience legitimate service quality issues:
Report concerns within 48 hours of treatment
We will investigate and work toward resolution
Remedies may include treatment correction, partial refund, or service credit
Resolution will be determined by medical director review
No Refund Situations
The following are strictly non-refundable:
Completed medical consultations and evaluations
Administered medications or injections
Performed treatments or procedures
Opened skincare products or supplements
Services cancelled with less than 24 hours notice
No-show appointments
Packages purchased more than 24 hours ago or after any service performed
Package Policies
Treatment Packages:
Must be used within 12 months of purchase
No extensions beyond 12-month period
Unused sessions forfeit after expiration
May transfer between similar services at management discretion
Phone App Membership Program:
$35 monthly membership for phone app access and features
Monthly memberships may be cancelled with 30-day written notice
No refunds on current month membership fees
Unused app features expire at end of membership period
App membership is separate from medical services and has separate terms
Other Services:
All medical services operate on a pay-as-you-go basis with no long-term commitments
No contracts required for weight loss programs or aesthetic treatments
Medical services are individual or package-based
Cancellation Policy
Appointment Cancellations:
24-hour minimum notice required for all appointments
Less than 24 hours notice: charged 50% of service fee
No-show appointments: charged full service fee
Medical emergencies considered on case-by-case basis with documentation
Service Cancellations:
Treatment packages may be cancelled within refund periods outlined above
Written notice required for all cancellations
Refunds processed within 5-10 business days
Refund Process
How to Request a Refund:
Contact our office within applicable refund timeframe
Provide original receipt and reason for refund request
Complete refund request form
Allow 5-10 business days for processing
Refunds issued to original payment method
Required Documentation:
Original receipt or payment confirmation
Photo ID matching payment method
Completed refund request form
Medical documentation if applicable
Important Notes
Health and Safety Regulations:
Many medical and aesthetic products cannot be returned due to FDA and state health departmentregulations
Prescription medications are controlled substances with strict return limitations
Used or opened products pose contamination risks and cannot be resold
No Guarantee Policy:
We do not guarantee specific weight loss results
Individual results vary based on numerous factors
Refunds are not provided based solely on treatment outcomes
Realistic expectations discussed during consultation process
Dispute Resolution
If you have concerns:
First, speak directly with your treating provider
Contact our office manager for administrative issues
Request meeting with medical director if needed
Written complaints will receive written response within 5 business days
Binding Arbitration:
Disputes over refunds may be subject to binding arbitration
Florida state law governs all refund policies
Legal fees may apply for frivolous refund claims
Contact Information
To request refunds or discuss policy questions:
Doctors' Weight Loss & Medical Spa
Phone: (727) 412-8208
Email:patientcare@doctorsweightlosscenter.com
Location: 3395 E Bay Dr, Largo, FL 33771
Business Hours: Tuesday-Thursday 7am-6pm, Friday 7am-4pm, Saturday 9am-1pm
Last Updated: 05/25/2025Next Review Date: 05/25/2028
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
patientcare@doctorsweightlosscenter.com
(727)-412-8208