WEIGHT LOSS & MEDSPA
Refund Policy
At Doctors' Weight Loss & Medical Spa, we are committed to providing exceptional medical weight loss and aesthetic services. This refund policy outlines our practices regarding refunds and cancellations for our various services.
At Doctors' Weight Loss & Medical Spa, we are committed to providing exceptional medical weight loss and aesthetic services. This refund policy outlines our practices regarding refunds and cancellations for our various services.
WEIGHT LOSS & MEDSPA
WEIGHT LOSS & MEDSPA
Refund Policy
General Refund Policy
ALL WEIGHT LOSS PROGRAMS:
Medical Weight Loss Programs
Initial Consultation Fees: Initial consultation fees are non-refundable once the appointment has been completed. If you cancel your initial consultation with at least 24 hours notice, you may reschedule without penalty. No-show appointments forfeit the consultation fee.
Weekly Medication Programs:
We operate on a pay-as-you-go weekly basis with no long-term contracts. No refunds on medications that have been dispensed and taken from the premises. Medications are prescription items and subject to controlled substance regulations.
GLP-1 compounded Injections:
No refunds on administered injections or injection supplies that have left our facility. Home injection kits (if offered) are non-refundable once patient education has been provided.
BODY CONTOURING SERVICES:
Radiofrequency Body Sculpting: Single treatments are non-refundable once performed.
Package deals: No refunds after 24 hours of purchase.
No refunds after service performed. Transfers to other services may be available at management discretion.
RADIOFREQUENCY MICRONEEDLING:
Non-refundable once treatment has been performed. Pre-treatment consultation fees are non-refundable. Package refunds available only within 24 hours of purchase and before any services performed.
SKIN REJUVENATION SERVICES:
Facial Treatments:
Individual treatments are non-refundable once performed. Package deals may be refunded only within 24 hours of purchase and before any services performed. Products purchased in conjunction with treatments are non-refundable.
Exceptional Circumstances:
Medical Contraindications: If our medical team determines you are not a suitable candidate for a purchased service due to: Unexpected medical conditions discovered during evaluation. Drug interactions or contraindications. Safety concerns identified by our physicians.
We will provide: Full refund of unused services. Credit toward alternative appropriate treatments. Transfer to different treatment modalities when medically appropriate.
Exceptional Circumstances:
Medical Contraindications: If our medical team determines you are not a suitable candidate for a purchased service due to: Unexpected medical conditions discovered during evaluation. Drug interactions or contraindications. Safety concerns identified by our physicians.
We will provide: Full refund of unused services. Credit toward alternative appropriate treatments. Transfer to different treatment modalities when medically appropriate.
Service Quality Issues: If you experience legitimate service quality issues: Report concerns within 48 hours of treatment. We will investigate and work toward resolution. Remedies may include treatment correction, partial refund, or service credit. Resolution will be determined by medical director review.
No Refund Situations:
The following are strictly non-refundable: Completed medical consultations and evaluations. Administered medications or injections. Performed treatments or procedures. Opened skincare products or supplements. Services cancelled with less than 24 hours notice. No-show appointments. Packages purchased more than 24 hours ago or after any service performed.
PACKAGE POLICIES:
Treatment Packages:
Must be used within 12 months of purchase. No extensions beyond 12-month period. Unused sessions forfeited after expiration. May transfer between similar services at management discretion.
Phone App Membership Program:
$35 monthly membership for phone app access and features. Monthly memberships may be cancelled with 30-day written notice. No refunds on current month membership fees. Unused app features expire at the end of membership period. App membership is separate from medical services and has separate terms.
Other Services:
All medical services operate on a pay-as-you-go basis with no long-term commitments. No contracts required for weight loss programs or aesthetic treatments. Medical services are individual or package-based.
Cancellation Policy
Appointment Cancellations:
24-hour minimum notice required for all appointments. Less than 24 hours notice: charged 50% of service fee. No-show appointments: charged full service fee. Medical emergencies considered on case-by-case basis with documentation.
Service Cancellations:
Treatment packages may be cancelled within refund periods outlined above. Written notice is required for all cancellations. Refunds processed within 5-10 business days,
Refund Process
How to Request a Refund: Contact our office within applicable refund timeframe. Provide original receipt and reason for refund request. Complete refund request form. Allow 5-10 business days for processing. Refunds issued to original payment method.
Required Documentation: Original receipt or payment confirmation. Photo ID matching payment method. Completed refund request form. Medical documentation if applicable.
Important Notes
Health and Safety Regulations: Many medical and aesthetic products cannot be returned due to FDA and state health department regulations. Prescription medications are controlled substances with strict return limitations. Used or opened products pose contamination risks and cannot be resold.
No Guarantee Policy: We do not guarantee specific weight loss results. Individual results vary based on numerous factors. Refunds are not provided based solely on treatment outcomes. Realistic expectations were discussed during consultation process.
Dispute Resolution: If you have concerns: First, speak directly with your treating provider. Contact our office manager for administrative issues. Request meeting with medical director if needed. Written complaints will receive written response within 5 business days.
Binding Arbitration: Disputes over refunds may be subject to binding arbitration. Florida state law governs all refund policies. Legal fees may apply for frivolous refund claims.
At Doctors' Weight Loss & Medical Spa, we are committed to providing exceptional medical weight loss and aesthetic services. This refund policy outlines our practices regarding refunds and cancellations for our various services.
WEIGHT LOSS & MEDSPA
WEIGHT LOSS & MEDSPA
Refund Policy
General Refund Policy
ALL WEIGHT LOSS PROGRAMS:
Medical Weight Loss Programs
Initial Consultation Fees: Initial consultation fees are non-refundable once the appointment has been completed. If you cancel your initial consultation with at least 24 hours notice, you may reschedule without penalty. No-show appointments forfeit the consultation fee.
Weekly Medication Programs:
We operate on a pay-as-you-go weekly basis with no long-term contracts. No refunds on medications that have been dispensed and taken from the premises. Medications are prescription items and subject to controlled substance regulations.
GLP-1 compounded Injections:
No refunds on administered injections or injection supplies that have left our facility. Home injection kits (if offered) are non-refundable once patient education has been provided.
BODY CONTOURING SERVICES:
Radiofrequency Body Sculpting: Single treatments are non-refundable once performed.
Package deals: No refunds after 24 hours of purchase.
No refunds after service performed. Transfers to other services may be available at management discretion.
RADIOFREQUENCY MICRONEEDLING:
Non-refundable once treatment has been performed. Pre-treatment consultation fees are non-refundable. Package refunds available only within 24 hours of purchase and before any services performed.
SKIN REJUVENATION SERVICES:
Facial Treatments:
Individual treatments are non-refundable once performed. Package deals may be refunded only within 24 hours of purchase and before any services performed. Products purchased in conjunction with treatments are non-refundable.
Exceptional Circumstances:
Medical Contraindications: If our medical team determines you are not a suitable candidate for a purchased service due to: Unexpected medical conditions discovered during evaluation. Drug interactions or contraindications. Safety concerns identified by our physicians.
We will provide: Full refund of unused services. Credit toward alternative appropriate treatments. Transfer to different treatment modalities when medically appropriate.
Exceptional Circumstances:
Medical Contraindications: If our medical team determines you are not a suitable candidate for a purchased service due to: Unexpected medical conditions discovered during evaluation. Drug interactions or contraindications. Safety concerns identified by our physicians.
We will provide: Full refund of unused services. Credit toward alternative appropriate treatments. Transfer to different treatment modalities when medically appropriate.
Service Quality Issues: If you experience legitimate service quality issues: Report concerns within 48 hours of treatment. We will investigate and work toward resolution. Remedies may include treatment correction, partial refund, or service credit. Resolution will be determined by medical director review.
No Refund Situations:
The following are strictly non-refundable: Completed medical consultations and evaluations. Administered medications or injections. Performed treatments or procedures. Opened skincare products or supplements. Services cancelled with less than 24 hours notice. No-show appointments. Packages purchased more than 24 hours ago or after any service performed.
PACKAGE POLICIES:
Treatment Packages:
Must be used within 12 months of purchase. No extensions beyond 12-month period. Unused sessions forfeited after expiration. May transfer between similar services at management discretion.
Phone App Membership Program:
$35 monthly membership for phone app access and features. Monthly memberships may be cancelled with 30-day written notice. No refunds on current month membership fees. Unused app features expire at the end of membership period. App membership is separate from medical services and has separate terms.
Other Services:
All medical services operate on a pay-as-you-go basis with no long-term commitments. No contracts required for weight loss programs or aesthetic treatments. Medical services are individual or package-based.
Cancellation Policy
Appointment Cancellations:
24-hour minimum notice required for all appointments. Less than 24 hours notice: charged 50% of service fee. No-show appointments: charged full service fee. Medical emergencies considered on case-by-case basis with documentation.
Service Cancellations:
Treatment packages may be cancelled within refund periods outlined above. Written notice is required for all cancellations. Refunds processed within 5-10 business days,
Refund Process
How to Request a Refund: Contact our office within applicable refund timeframe. Provide original receipt and reason for refund request. Complete refund request form. Allow 5-10 business days for processing. Refunds issued to original payment method.
Required Documentation: Original receipt or payment confirmation. Photo ID matching payment method. Completed refund request form. Medical documentation if applicable.
Important Notes
Health and Safety Regulations: Many medical and aesthetic products cannot be returned due to FDA and state health department regulations. Prescription medications are controlled substances with strict return limitations. Used or opened products pose contamination risks and cannot be resold.
No Guarantee Policy: We do not guarantee specific weight loss results. Individual results vary based on numerous factors. Refunds are not provided based solely on treatment outcomes. Realistic expectations were discussed during consultation process.
Dispute Resolution: If you have concerns: First, speak directly with your treating provider. Contact our office manager for administrative issues. Request meeting with medical director if needed. Written complaints will receive written response within 5 business days.
Binding Arbitration: Disputes over refunds may be subject to binding arbitration. Florida state law governs all refund policies. Legal fees may apply for frivolous refund claims.
General Refund Policy
ALL WEIGHT LOSS PROGRAMS:
Medical Weight Loss Programs
Initial Consultation Fees: Initial consultation fees are non-refundable once the appointment has been completed. If you cancel your initial consultation with at least 24 hours notice, you may reschedule without penalty. No-show appointments forfeit the consultation fee.
Weekly Medication Programs:
We operate on a pay-as-you-go weekly basis with no long-term contracts. No refunds on medications that have been dispensed and taken from the premises. Medications are prescription items and subject to controlled substance regulations.
GLP-1 compounded Injections:
No refunds on administered injections or injection supplies that have left our facility. Home injection kits (if offered) are non-refundable once patient education has been provided.
BODY CONTOURING SERVICES:
Radiofrequency Body Sculpting: Single treatments are non-refundable once performed.
Package deals: No refunds after 24 hours of purchase.
No refunds after service performed. Transfers to other services may be available at management discretion.
RADIOFREQUENCY MICRONEEDLING:
Non-refundable once treatment has been performed. Pre-treatment consultation fees are non-refundable. Package refunds available only within 24 hours of purchase and before any services performed.
SKIN REJUVENATION SERVICES:
Facial Treatments:
Individual treatments are non-refundable once performed. Package deals may be refunded only within 24 hours of purchase and before any services performed. Products purchased in conjunction with treatments are non-refundable.
Exceptional Circumstances:
Medical Contraindications: If our medical team determines you are not a suitable candidate for a purchased service due to: Unexpected medical conditions discovered during evaluation. Drug interactions or contraindications. Safety concerns identified by our physicians.
We will provide: Full refund of unused services. Credit toward alternative appropriate treatments. Transfer to different treatment modalities when medically appropriate.
Exceptional Circumstances:
Medical Contraindications: If our medical team determines you are not a suitable candidate for a purchased service due to: Unexpected medical conditions discovered during evaluation. Drug interactions or contraindications. Safety concerns identified by our physicians.
We will provide: Full refund of unused services. Credit toward alternative appropriate treatments. Transfer to different treatment modalities when medically appropriate.
Service Quality Issues: If you experience legitimate service quality issues: Report concerns within 48 hours of treatment. We will investigate and work toward resolution. Remedies may include treatment correction, partial refund, or service credit. Resolution will be determined by medical director review.
No Refund Situations:
The following are strictly non-refundable: Completed medical consultations and evaluations. Administered medications or injections. Performed treatments or procedures. Opened skincare products or supplements. Services cancelled with less than 24 hours notice. No-show appointments. Packages purchased more than 24 hours ago or after any service performed.
PACKAGE POLICIES:
Treatment Packages:
Must be used within 12 months of purchase. No extensions beyond 12-month period. Unused sessions forfeited after expiration. May transfer between similar services at management discretion.
Phone App Membership Program:
$35 monthly membership for phone app access and features. Monthly memberships may be cancelled with 30-day written notice. No refunds on current month membership fees. Unused app features expire at the end of membership period. App membership is separate from medical services and has separate terms.
Other Services:
All medical services operate on a pay-as-you-go basis with no long-term commitments. No contracts required for weight loss programs or aesthetic treatments. Medical services are individual or package-based.
Cancellation Policy
Appointment Cancellations:
24-hour minimum notice required for all appointments. Less than 24 hours notice: charged 50% of service fee. No-show appointments: charged full service fee. Medical emergencies considered on case-by-case basis with documentation.
Service Cancellations:
Treatment packages may be cancelled within refund periods outlined above. Written notice is required for all cancellations. Refunds processed within 5-10 business days,
Refund Process
How to Request a Refund: Contact our office within applicable refund timeframe. Provide original receipt and reason for refund request. Complete refund request form. Allow 5-10 business days for processing. Refunds issued to original payment method.
Required Documentation: Original receipt or payment confirmation. Photo ID matching payment method. Completed refund request form. Medical documentation if applicable.
Important Notes
Health and Safety Regulations: Many medical and aesthetic products cannot be returned due to FDA and state health department regulations. Prescription medications are controlled substances with strict return limitations. Used or opened products pose contamination risks and cannot be resold.
No Guarantee Policy: We do not guarantee specific weight loss results. Individual results vary based on numerous factors. Refunds are not provided based solely on treatment outcomes. Realistic expectations were discussed during consultation process.
Dispute Resolution: If you have concerns: First, speak directly with your treating provider. Contact our office manager for administrative issues. Request meeting with medical director if needed. Written complaints will receive written response within 5 business days.
Binding Arbitration: Disputes over refunds may be subject to binding arbitration. Florida state law governs all refund policies. Legal fees may apply for frivolous refund claims.
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ALL WEIGHT LOSS PROGRAMS:
Medical Weight Loss Programs
Initial Consultation Fees: Initial consultation fees are non-refundable once the appointment has been completed. If you cancel your initial consultation with at least 24 hours notice, you may reschedule without penalty. No-show appointments forfeit the consultation fee.
Weekly Medication Programs:
We operate on a pay-as-you-go weekly basis with no long-term contracts. No refunds on medications that have been dispensed and taken from the premises. Medications are prescription items and subject to controlled substance regulations.
GLP-1 compounded Injections:
No refunds on administered injections or injection supplies that have left our facility. Home injection kits (if offered) are non-refundable once patient education has been provided.
BODY CONTOURING SERVICES:
Radiofrequency Body Sculpting: Single treatments are non-refundable once performed.
Package deals: No refunds after 24 hours of purchase.
No refunds after service performed. Transfers to other services may be available at management discretion.
RADIOFREQUENCY MICRONEEDLING:
Non-refundable once treatment has been performed. Pre-treatment consultation fees are non-refundable. Package refunds available only within 24 hours of purchase and before any services performed.
SKIN REJUVENATION SERVICES:
Facial Treatments:
Individual treatments are non-refundable once performed. Package deals may be refunded only within 24 hours of purchase and before any services performed. Products purchased in conjunction with treatments are non-refundable.
Exceptional Circumstances:
Medical Contraindications: If our medical team determines you are not a suitable candidate for a purchased service due to: Unexpected medical conditions discovered during evaluation. Drug interactions or contraindications. Safety concerns identified by our physicians.
We will provide: Full refund of unused services. Credit toward alternative appropriate treatments. Transfer to different treatment modalities when medically appropriate.
Exceptional Circumstances:
Medical Contraindications: If our medical team determines you are not a suitable candidate for a purchased service due to: Unexpected medical conditions discovered during evaluation. Drug interactions or contraindications. Safety concerns identified by our physicians.
We will provide: Full refund of unused services. Credit toward alternative appropriate treatments. Transfer to different treatment modalities when medically appropriate.
Service Quality Issues: If you experience legitimate service quality issues: Report concerns within 48 hours of treatment. We will investigate and work toward resolution. Remedies may include treatment correction, partial refund, or service credit. Resolution will be determined by medical director review.
No Refund Situations:
The following are strictly non-refundable: Completed medical consultations and evaluations. Administered medications or injections. Performed treatments or procedures. Opened skincare products or supplements. Services cancelled with less than 24 hours notice. No-show appointments. Packages purchased more than 24 hours ago or after any service performed.
PACKAGE POLICIES:
Treatment Packages:
Must be used within 12 months of purchase. No extensions beyond 12-month period. Unused sessions forfeited after expiration. May transfer between similar services at management discretion.
Phone App Membership Program:
$35 monthly membership for phone app access and features. Monthly memberships may be cancelled with 30-day written notice. No refunds on current month membership fees. Unused app features expire at the end of membership period. App membership is separate from medical services and has separate terms.
Other Services:
All medical services operate on a pay-as-you-go basis with no long-term commitments. No contracts required for weight loss programs or aesthetic treatments. Medical services are individual or package-based.
Cancellation Policy
Appointment Cancellations:
24-hour minimum notice required for all appointments. Less than 24 hours notice: charged 50% of service fee. No-show appointments: charged full service fee. Medical emergencies considered on case-by-case basis with documentation.
Service Cancellations:
Treatment packages may be cancelled within refund periods outlined above. Written notice required for all cancellations. Refunds processed within 5-10 business days,
Refund Process
How to Request a Refund: Contact our office within applicable refund timeframe. Provide original receipt and reason for refund request. Complete refund request form. Allow 5-10 business days for processing. Refunds issued to original payment method.
Required Documentation: Original receipt or payment confirmation. Photo ID matching payment method. Completed refund request form. Medical documentation if applicable.
Important Notes
Health and Safety Regulations: Many medical and aesthetic products cannot be returned due to FDA and state health department regulations. Prescription medications are controlled substances with strict return limitations. Used or opened products pose contamination risks and cannot be resold.
No Guarantee Policy: We do not guarantee specific weight loss results. Individual results vary based on numerous factors. Refunds are not provided based solely on treatment outcomes. Realistic expectations were discussed during consultation process.
Dispute Resolution: If you have concerns: First, speak directly with your treating provider. Contact our office manager for administrative issues. Request meeting with medical director if needed. Written complaints will receive written response within 5 business days.
Binding Arbitration: Disputes over refunds may be subject to binding arbitration. Florida state law governs all refund policies. Legal fees may apply for frivolous refund claims.